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（1） The following situations are not within the scope of returns and exchanges 1. Some minor issues: for example, the thread ends left after sewing individual shoes, the offset printing left after gluing the bottom edge, a small burr on the injection molded sole, exposed thread ends, and a small imprint after the burr peels off 2. Subjective biases such as shoe odor, material thickness, size, color difference, etc. do not belong to the category of quality issues. 3. The shoe box is crushed, and this problem is mainly caused during transportation. 4. One or two small positioning pinholes and needle jumpers left on the shoe upper when stepping on it 5. Washable stains （2） Refuse to return or exchange the product if there are no quality issues If there are no quality issues with the shoes, our store does not allow returns; Please do not dislike, feel that the quality is not as good as imagined, or have issues with shoes such as odor. Request for return or exchange of goods. （3） How to return or exchange products with quality issues 1. If there are serious quality problems with the shoes themselves, such as large areas of delamination, large areas of leather breakage, loose threads, broken soles, mold, broken shoe uppers, detached heels, tailwind feet, etc., buyers are requested to contact us promptly within 3 days after receiving the goods to explain the problem. If the problem is not very serious, it can be repaired if possible. If some problems are indeed serious, customers are requested to take photos and send them to us for confirmation and verification within 3 days from the date of receipt (we will not accept such problems after 3 days). For cheap shoes, the cost of after-sales warranty period is not included when they are shipped, and they belong to products without after-sales warranty period. If the goods meet the above conditions before use, they will be returned or exchanged. The return and exchange shipping costs for problematic goods will be shared equally by both the buyer and seller. (Explanation: This is easy to understand. If you go to a physical store to pick up the goods, you cannot carefully inspect them there before paying. Even if you have inspected them, you cannot guarantee that there are no problems. If you find quality problems when you go home, you will have to pay for the replacement yourself. In addition, our profit margin is very low, and the profit margin of the product is not enough to cover the shipping cost. Please forgive us.) 2. If the shoes with problems that have not been confirmed by us are directly returned by the customer, we will refuse to sign and return them to the buyer, and we will not be responsible for any costs incurred as a result. Alternatively, if we confirm and verify the problem shoes but do not confirm the shipping cost, we will send them out at sky high prices. We will only pay the corresponding part of the shipping cost according to the standard we used when sending out the goods. After our verification and agreement to return the shoes, we need to prepay the shipping fee first, as cash on delivery is twice as expensive as prepaid. After we receive the problematic shoes, we will pay the buyer for the return shipping fee in real-time. .