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Quick FAQ Corner Question Detailed Answer How long is international shipping? This is global cross-border delivery. Transit time depends on your destination country and local logistics, normally takes 7-20 working days. Please kindly allow extra buffer time for customs clearance or local postal delays. ✏ Can I change my shipping address? You are free to edit your full address anytime before the order is shipped. Once the parcel has been dispatched, address modification is no longer available. Please double-check your details carefully at checkout. Parcel arrived damaged / missing items? Every pair of shoes is carefully inspected and securely packed before shipment. If you receive damaged packaging, missing accessories or incorrect goods, please contact us with photo evidence right away. We will quickly arrange replacement, full refund or compensation for you. No tracking updates for my order? Tracking data usually takes 2-5 working days to activate and update after dispatch. If there is still no movement after this period, please message us directly. We will locate your package and update you with the latest progress ASAP. When will my order be shipped? Once your payment is confirmed successfully, we will arrange shipment within 1-7 business days. You will receive an official shipping notification email immediately, with complete valid tracking information. After-Sales Service Support 24/7 Customer Care You can conveniently check your package tracking status anytime on our store order page. If tracking information is missing or fails to refresh, please reach out to our customer support team instantly. For any pre-order consultation, or any product delivery issues after you receive the shoes, please contact us first before submitting a formal dispute. Our professional team will reply within 24 hours and spare no effort to provide you with a satisfying resolution. We truly appreciate you confirming order receipt once your parcel arrives. Your genuine feedback is our greatest motivation. If you are satisfied with our sneakers, slippers, sandals and our overall service, we sincerely hope you can leave us a glowing 5-star rating. If anything does not meet your expectations, please message us before leaving any negative review — we will communicate and fix every problem for you wholeheartedly. Return Exchange Guarantee Basic Return Rules Returned footwear must be 100% unworn, unwashed, and in original condition Original shoe tags, packaging and matching accessories must be fully returned together All return requests need to be submitted within 30 days of delivery Fee Responsibility Policy ✅ Our Mistake (Wrong Item / Wrong Size / Wrong Style) Please send us clear proof photos within 7 days after receiving the parcel. We will take full responsibility for all shipping costs, and arrange free replacement or full refund for you. ✅ Factory Quality Defect / Damaged Upon Arrival All our products go through strict multi-point inspection before dispatch. If you receive defective or damaged shoes, please refuse signing for the package and contact us immediately. We will cover all related freight fees. ✅ Personal Preference / No Reason Return If you just don’t love the fit, ordered the wrong size, or have no quality concerns, free returns are still supported. Please kindly note that the buyer will need to bear the round-trip return shipping cost. ⚠ Once you have worn the shoes for long-term use and confirmed final acceptance, we regret that we cannot accept subsequent return or exchange requests.