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1. The following situations do not fall under the scope of returns or exchanges 1. Some minor issues: For example, thread ends left after sewing some shoes, glue marks left after brushing the bottom edge, small rough edges of injection molded shoe soles, exposed thread ends, and minor marks after peeling off rough edges 2. Issues such as shoe odor, material thickness, size, color difference, etc., which are subjective biases, do not fall under the category of quality problems. 3. The shoe box was crushed; this issue is mainly due to problems during transportation. 4. 0.05kg small pinholes left when stepping on the shoe upper and needle jump stitches 5. Washable stains 2. Refuse returns or exchanges if there are no quality issues with the product If there are no quality issues with the shoes, our store does not allow returns; please do not return them because you don't like them, feel that the quality is not as expected, or have issues with odor.Request a return or exchange. 3. How to return or exchange goods with quality issues 1. If there are serious quality issues with the shoes themselves: such as large areas of degumming, large areas of peeling, loose stitching, broken soles, mold, broken uppers, fallen heels, wind-blown feet, etc., please contact us within 3 days after receiving the goods to explain the issues. If it's not very serious, we'll repair it. If some issues are indeed serious, we won't accept such problems after 3 days from the date of receipt. Cheap shoes do not include after-sales warranty costs in the factory price; they are products without after-sales warranty. Be sure to take photos and send them to us for confirmation and verification. If the goods meet the above conditions before being worn and used, we guarantee a return or exchange. The return shipping fee for defective goods will be split in half between the buyer and seller.Explanation: This is easy to understand. When you go to a physical wholesale store to pick up goods, you can't check each item carefully before paying. Even if checked, there's still no guarantee that there won't be any issues. If you find quality problems at home, you'll have to pay for shipping to exchange them yourself.In addition, our profit margin is very low; the profit from the products is not even enough to cover shipping costs.Please excuse me! 2. If the shoes with issues are returned directly by the customer without our confirmation, we will refuse to sign and return them to the buyer, and we are not responsible for any costs incurred. Even if the shoes with issues are confirmed and verified but shipped without confirming the shipping cost, resulting in exorbitant shipping fees, we will only pay the corresponding part of the shipping cost according to our standard at the time of shipment.For shoes that we have verified and agreed to return, shipping costs must be prepaid first because the price for courier delivery upon arrival is twice as high as the prepaid price.After we receive the problematic shoes, we will promptly reimburse the buyer for the return shipping costs 35-43